Signing in

There is no password anywhere in Ten Points. Not for staff, not for children, and not as a fallback when something else fails. That is a design decision rather than a feature we have not got to yet: a password is the thing a school loses, reuses and resets, and removing it removes the whole class of problems that come with it.

The ways in, for staff

Your school’s provider. If your school has registered Microsoft or MyLogin, there is a tile for it on the sign-in screen. This is the ordinary route and the one to tell your staff about, because it is the account they are already signed into on the same device.

A passkey. Once you have set one up, entering your address is enough – Ten Points recognises that you hold one and asks your device rather than your memory. This is the fastest route on a phone.

A six-character code by email. Enter your work address and a code arrives from hello@tenpoints.io. Type it in and you are through. Nothing is stored and nothing expires except the code itself.

An invitation. Your very first sign-in comes from a link in an invitation. Following it is what creates your account, which means nobody can set one up around you.

The way in, for children

Children never type an address and never hold a password. A member of staff starts a class code, the children enter it on a shared device, pick their class, pick themselves, and give their own secret.

A child’s secret only works inside a code that a member of staff started. It will not get anybody in from home, and it is not a credential. See Class codes.

If you cannot get in

You reach a screen offering to request access. Your login worked. What you do not yet have is a role at that school, which is a different thing and an administrator’s to give. Press the button; it lands in their Access requests list.

You teach at more than one school. One login can hold roles at several schools, so you are asked which one you are at. What you may do is decided school by school – there is no key that opens all of them at once.

Ten Points asks for your second factor when you were already signed in. Some screens ask for more proof than others. Opening a class list is not the same act as revealing a child’s sign-in secret, and the second is worth being asked about again.

Your school has raised the second factor floor. You are not locked out. You are asked to enrol a factor on your way in, and given the screen to do it on.

None of the above. Write to hello@tenpoints.io. It is the only address we use, inbound and outbound, and a reply reaches a person.

Signing out

Sign out from your account menu. On a shared classroom device, stopping the class code is the thing that signs the children out – see Class codes, because a code left running after the bell is a door left open.