Your own account

Two screens are yours rather than your school’s: Account, and Account → Security. They sit outside the administration section on purpose – whoever owes a second factor has to be able to enrol one whatever else they hold.

Your second factor

Enrol one under Account → Security, and keep the recovery codes somewhere that is not the same phone. If your school raises the factor floor later, you are not locked out – you are asked to enrol on your way in, and given the screen to do it on.

Replacing a lost phone: enrol the new factor with a recovery code, then remove the old one. If you have neither the phone nor a code, an administrator at your school can help; if they cannot, we can, and both routes are recorded.

Why some screens ask again

Opening a class list and revealing a child’s sign-in secret are not the same act, so they do not ask for the same amount of proof. When Ten Points asks you to confirm who you are on a screen you have already reached, it is because the next thing you were about to do is one of the higher ones – and it records that you did it, with your name against it.

This is not distrust. It is what makes it safe for those actions to exist at all.

Your notices

Notifications shows what was raised for you. The list is personal rather than your role’s: two people with the same job title will see two different lists, because a flag routed to the child’s form tutor goes to the form tutor.

Nothing from a journal appears in a notice that leaves Ten Points. An email can tell you there is something to look at; it cannot tell you what a child wrote.

Teaching at more than one school

One login, several schools, and a picker on the way in. What you may do is decided school by school – there is no role that spans all of them, including for somebody who works across a trust. If you hold three schools, you hold three sets of permissions and they can differ.

Leaving a school

Your login is yours; your role at a school is the school’s. When you leave, an administrator ends the role, and what you did while you were there stays on the record with your name on it. That is not a retention decision anybody takes per person – a school has to be able to answer who changed this, and when, and that answer cannot depend on whether the person still works there.