Correcting an award

An award is never edited and never deleted. To put one right you reverse it, and Ten Points writes a correction beside the original: the total moves, and both rows stay where they are.

How to do it

Open the child’s record, find the award in their history, and choose to take it back. You are asked to say why – and the wording on that screen is worth reading, because it tells you what happens next:

Say why you are taking this back. The pupil will see it.

That is the whole design in one sentence. A correction is not a quiet administrative undo; it is something the child is told about, in your words.

Why it works this way

Three reasons, and they are all the same reason from different angles.

A child who asks deserves an answer. If a total changes on Thursday, the child can see that it changed, when, and why. An award that simply vanished would leave them with a number that used to be bigger and nobody able to explain it.

So does a parent in October. A record that can be edited is a record that cannot be relied on six months later. Corrections accumulate; they do not overwrite.

Mistakes are normal. Two taps is fast, and fast means occasionally wrong. The product would rather make the correction easy and visible than make the award slow and careful.

What you may not be able to reach

Reversing usually reaches your own year group rather than the whole school. If the award was somebody else’s and you cannot take it back, that is not a fault – a head of year or a member of the leadership team can.

If you cannot find the award at all, check you are looking at the right child: the history shows what you are allowed to see, which is not always everything that happened.

What a correction does not do

• It does not remove the original from the record.
• It does not remove it from a report that has already been run, because reports count what happened on the day it happened.
• It does not notify anybody beyond the child and the usual places an award appears.

Getting it wrong twice

You can reverse a correction in the same way, and the record will show all three rows. That reads oddly the first time, and it is right: the account of what happened includes the two minutes where everybody was confused.